HALO play café Ltd – Booking Terms and Conditions

Booking

By purchasing admission ticket(s) you accept and understand the Terms & Conditions of the play café. When pre-booking your visit online you will need to choose the date, session time, agree to these T & C’s and make full payment. We
advise that you arrive 5 minutes before the start of your play session so that your children do not miss any play time, however, please
encourage them to wait for the bell before going on. If you cannot attend a pre-booked session, you must contact us 48 hours prior to your booking is due to take place, to rebook free of charge. Cancellations made after this time will not be rebooked and
no refund will be made. You can arrive later for the session, but time will not be added on for late comers.

Refund Policy

All proceeds from the HALO play café go to Halo Children’s Foundation, a charity supporting children and their families with
bereavement. Tickets are subject to availability and are non-refundable. We are under no obligation to refund you or exchange
your ticket(s) in the event that you make any error when purchasing your tickets through our website (including but not limited to
selecting the wrong age group or number of tickets), nor if you are excluded from attending for any breach of our Terms and Conditions,
or if your ticket is lost, stolen or damaged. However, we may, entirely at our discretion, exchange your ticket(s) in any of the situations mentioned above or where there has been any customer service issue that we consider warrants cancellation or other offer of
goodwill from us. Birthday parties are non-refundable only with the exception of Government lockdown where the café must close.

General

Parents and Guardians (16+) must tick to confirm agreement of responsibility and remain on the premises at all times to monitor
their child/ren to ensure that he/she is capable of using the equipment safely. Please ensure that your child is easily able to
locate you in store. Children are advised to wear long sleeved shirts and long trousers, tops should be tucked into bottom garments and
all must wear socks at all times to minimise the risk of personal injury. Non slip socks are mandatory. Children (and adults supervising) must remove shoes, spectacles, jewellery and badges before entering the playframe. You may be
given a coloured wristband for your child to wear to help us control

Session occupancy

Customers are reminded not to bring food or drink onto our premises, except for baby food at the manager’s discretion. No food
drink or chewing gum may be consumed in the play areas. If you wish to purchase a birthday cake for your child let our team know
with 48 hours notice. The HALO play café Team are here to help to ensure that everyone has a good time. Please be aware, however, that we do not tolerate any abusive or aggressive behaviour towards our team or other customers. Any such behaviour may result in customers being asked to leave the premises. While HALO play café staff and management endeavour to ensure the safety of all visitors, it remains the responsibility of accompanying adults (person over the age of 16 years) to supervise the children in their care while visiting the facility. All children must be accompanied by a responsible adult and remain the responsibility of said adult at all times. You must tick to agree this whilst booking.

HALO play café encourages children to play and explore in a safe and stimulating environment. As such, there are inherent risks that are
always associated with children playing and having fun together. These include children being exposed to moderate physical activity,
children tripping, falling and bumping into fixed objects and other children.

HALO play café has taken every reasonable step to control these risks through the design, maintenance and operation of the facility.
However, it is impossible to eliminate such risks whilst providing this kind of environment and parents/guardians must accept and
recognise the risk. HALO play café takes no responsibility for accidents happening on the premises.

Customers should attend HALO play café in accordance with the
latest Government guidelines.