All proceeds from the HALO play café go to Halo Children’s Foundation to support children and their families with bereavement. We are unable to process refunds so please ensure you take care when booking. Cancellations can be made with 48 hours notice by email and bookings will be changed for another available slot only.

You only book for the child going on the play frame. Please ensure you read our terms and conditions & privacy policy when booking & FAQ’s. You are not permitted to bring your own food into the play café but we have a great little café and are ready to serve you. We look forward to you visiting us soon.


Is there on-site parking?2021-07-05T20:23:35+00:00

Yes, parking is available in The Chimes Shopping centre car park where we are situated (on Upper Mall)

What age is the soft play suitable for?2021-07-05T20:24:13+00:00

The play equipment is suitable for ages 0 to approx. 9/10 years. With a height restriction of 148cm.

Do you need to pay for adults?2021-07-05T20:24:59+00:00

No, you just pay for the child going on the frame. We have made space available if you do need to go on and assist your child.

Do you have to wear socks?2021-07-11T20:38:42+00:00

Socks are compulsory to maintain our high levels of hygiene and protect children’s feet. Adults going on the frame MUST also wear socks.

If you’ve forgotten your socks you are welcome to purchase some from the front desk for £1. Children must wear long sleeved tops and trousers to use the drop slide. Shoes are not permitted while playing on the play features.

Do you have to book online?2021-07-05T20:39:25+00:00

We advise all bookings to be made online as we have a restricted capacity and must know numbers before the session starts.

How long are the sessions?2021-07-05T20:39:58+00:00

Sessions are an hour long, with a half an hour clean in between each session

Do you run SEN sessions?2021-07-11T19:59:32+00:00

SEN sessions are due to start this summer, please enquire with our team on the date and time.

Can I cancel my booking?2021-07-05T20:40:47+00:00

Cancellations can be made with 48 hours notice via email ([email protected]) this is to change your booking for another date as no refunds can be made, as per our terms and conditions – your payment is a donation to our charity HALO. Apologies we cannot make any special arrangements for sickness and unforeseen circumstances.

Can I leave my children onsite without being present?2021-07-11T20:01:36+00:00

Unfortunately not, your child/ren cannot be left alone under any circumstances, as they are your responsibility at all times.

Do you cater for allergies?2021-07-05T20:41:38+00:00

Yes, if you speak to a member of staff we can cater for your needs.

Do you have a baby changing area?2021-07-11T20:29:22+00:00

No sorry we don’t have a baby change nor toilets on site, although they are available in The Chimes Shopping centre on the same level just across the Mall from our café

Do you have a special area for my baby/toddler to play in?2021-07-05T21:26:27+00:00

Yes, we have a specially designed Baby & Toddler area for 0-3 year olds, no big kids can go in there.

Can we bring lunch with us?2021-07-11T20:11:26+00:00

Food and drink, as is the case with most cafés/restaurants, cannot be brought into the HALO play café. We monitor Allergens in the foods we have on site and have very strict rules to follow so you are NOT permitted to eat outside food in the café. Thank you for your cooperation.

Am I allowed to take photos or videos?2021-07-11T20:15:02+00:00

We understand that families like to capture special moments of their children so we do allow you to do this, however, you may only take photos or videos of your own children. Please be mindful of others around you, as not everyone likes this.

Who can I complain to?2021-07-11T20:39:40+00:00

We are sorry you feel you may wish to complain. We take abuse very seriously. We will not tolerate any form of verbal, physical or psychological abuse by customers. Abusers and those going against our rules may be asked to leave, banned from HALO Play café and may even be reported to the Police. If you have a complaint about our staff/volunteers or HALO play café facility please email the Manager at [email protected]

Do you do birthday party bookings?2021-07-11T20:19:36+00:00

Yes, we will do birthday parties from the 19th July, when retsrictions lift. Prices start from £180 for up to 16 children, please email us for more details at [email protected]

What do I do if my child has an accident?2021-07-11T20:40:57+00:00

Report it to a member of our team so that we can help you, we may also need to record it.

Do you have Rules of Play?2021-07-11T20:42:08+00:00

Yes, parents must have read the Rules of HALO Play Café online and at Reception before their children can play. These are also displayed in our café.
Parents must ensure their children play in a friendly manner. Children found to be upsetting other children may be asked to leave the play equipment.

Are you a Registered Charity?2021-07-11T20:26:03+00:00

All proceeds from the HALO play café go to Halo Children’s Foundation to support children and their families with bereavement, Charity Registration Number: 1166863.
Our café is volunteer run. Thank you for your support!!

If you’d like more information please get in touch and a member of our team will get back to you.

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